Since we launched Talking Glass Media in 2017, it’s been exhilarating. Anyone who has ever built something from scratch knows the truth: it’s a grind. The kind that requires grit, clarity, and an abnormal amount of belief. IT’S. A. GRIND.

THE FLIP HAS ALREADY HAPPENED

For eight years, Talking Glass Media was a multimedia publishing company in Central Arizona that happened to use technology well. But with the arrival of AI—real, operational AI that transforms workflows, not just headlines—we crossed a threshold. We’re no longer a publishing company that uses tech. We’re a technology company that publishes.

That may sound subtle. It isn’t.

This flip is what allows us to do something that leaders dream of but rarely get the chance to execute: Move people into roles of greater value, impact, creativity, and relevance. What I call 4R-Core: Revenue, Retention, Relationships, Relevance.

I hear it all the time: “You’re going to automate everything and cut jobs.”

No. Not at all.

What we’re doing is the opposite. We built a strong core team—people who show up, people who care. The kind of team you invest in, not replace.

Now we’re using AI to take the sandbags out of their hands. Our AI Innovations Manager is automating the “tasky” work that keeps talented people stuck in the weeds. And as those bottlenecks disappear, our people rise.

REAL EXAMPLES AT TGM

Our Publishing Coordinator is saving up to 40% of her time thanks to new AI efficiencies. That is time she now reinvests into 4R-Core work—revenue, retention, relationships, relevance—alongside our Operations Manager.

Our Multimedia Producer now has capacity to directly support sales and marketing thanks to the same AI-driven lift.

Financial workflows? Monthly budget reviews? Multi-department pipelines? Transactional processes? All getting easier. Faster.

This is what AI should do: Move people UP, not OUT.

AI INNOVATIONS AS A SERVICE

After witnessing how quickly and visibly AI transformed our own operations, we knew it was time to help others do the same.

So we’re now offering AI Innovations as a Service—real-world implementations, not theoretical offers. Actual measurable outcomes, delivered faster than most companies realize is possible. The results aren’t subtle. They’re immediate. They’re tangible.

So… what’s next?

Talking Glass Media is a proud member of Fain Signature Group